Support

Answers to common questions. Every section of the app also has its own user guide at the top: tap it to open.

I don't hear the voice or sounds
  1. Check the ring/silent switch on the side of your iPhone isn't on silent (orange showing).
  2. Turn up the volume with the buttons on the side.
  3. In Timer Studio, scroll to the Voice box, check the Volume slider and press Test voice.
How do I get a more natural-sounding voice?

On iPhone or iPad, go to Settings → Accessibility → Spoken Content → Voices → English, choose a voice marked Premium or Enhanced (for example Serena or Daniel) and download it. Then close and reopen Timer Studio and pick it in the Voice box. Voices marked ★ sound the most natural.

I don't get an alert when my phone is locked

Timer Studio needs permission to send notifications. Go to Settings → Notifications → Timer Studio and turn on Allow Notifications. Also check that Focus or Do Not Disturb isn't blocking alerts.

How do I unlock Promo Screen?

Open the Advertising or Message section, or ⚙ Settings, and tap ⭐ Unlock Promo Screen. It's a one-off payment, not a subscription. Before you buy, you can try everything with a small "Promo Screen · try mode" label on screen.

I bought Promo Screen but it's locked on my new phone

Open ⚙ Settings in Timer Studio and tap Restore purchase. Make sure you're signed in with the same Apple ID you used to buy it.

How do I show Timer Studio on a TV?

iPhone / iPad: open Control Centre (swipe down from the top-right corner), tap Screen Mirroring and choose your Apple TV or AirPlay-compatible TV. Then use the big display or full-screen button in Timer Studio.

The screen keeps turning off

Timer Studio keeps the screen on while a timer is running or a full-screen display is showing. If it still dims, check Settings → Display & Brightness → Auto-Lock and that Low Power Mode is off.

How do I get a refund?

Purchases are handled by Apple. Go to reportaproblem.apple.com, sign in with your Apple ID and choose the purchase.

Still stuck, found a bug or have an idea? Email us and we'll reply as soon as we can.

support@timerstudio.co.uk

It helps to tell us your device (e.g. iPhone 15) and what you were doing when the problem happened.